Anonymous
Completed the 140 hour course with the classroom weekend. Course content is very good. Classroom weekend was excellent; very informative. The service is let down by some elements that feel designed to squeeze money out of customers rather than offer the best customer experience possible. The 70 days time limit to complete the course after activation I cant see has a purpose other than to create revenue from customers needing to purchase expensive extension periods (15 days is $40, 30 days is $70, and so on). As an online platform, I can't imagine there's a cost to allowing customers to complete the course in whatever time frame they want, and probably adding a time limit would've been *additional* code and development time to begin with. The classroom session booking has a very expensive rescheduling fee if rescheduling within 30 days of the date, for what is I expect only a few clicks of a mouse. On top of this, the only reminder email is sent 10 days before the session. Again this feels like a set up designed to extract money from a section of customers, where I feel a company with it's customers experience as it's primary focus would notify customers before the window in which the very high fee would apply. When raising my unhappiness with this set up, the customer service operative retreated to the defense that it was in the terms and conditions, which did nothing to address the grievance. Not an example of great customer service.
Helpful Report
Posted 7 months ago
Hi,
Thank you for your review.
I am sorry to hear that you have not been happy with our service.
I have tried to call you and have also sent an email.
Please get in touch when it is convenient for you.
Best Wishes,
Rachel,
Support Team
Posted 7 months ago
i-to-i TEFL is rated 4.61 based on 3,241 reviews

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