"I felt cheated with this organisation and the way they have acted over the course of this service. I was pressured into a deal with high-intensity sales tactics that was about to "expire", before it was quickly extended. They now offer the exact same deal, MONTHS ON at over $100 cheaper and is now labelled their 'biggest sale yet'. The customer service team is horrible and as an Australian Consumer, I found it has been incredibly hard to get a hold of their team within certain hours that work for them. The course content I felt isn't supported by literature and expert knowledge, but rather a collection of "suggestions" on what to do in the classroom. Upon completing 95% of my course they wished to charge me more to extend this, that I felt wasn't fair considering I wasn't provided enough time to complete this in the first place. I would strongly recommend you to be very careful with this company and carefully consider purchasing a package through them. I am in the process of trying to attain a refund on the grounds of an unsatisfactory service being provided."
Thank you for your feedback and I am sorry to hear that is how you feel and you were not able to complete the training within the time period given. Our customer support team is available between 7am-8pm UK time Monday -Thursday and 8am - 5pm on Friday, we are a UK based company and try to cover as many hours as we can. I believe the matter has now been resolved during our conversations this week.