The course itself is very good. Detailed and thorough, giving confidence that you will be able to teach. That part is great. One big problem I had, was that I was unable to finish the last half of the 120 hour course. The very last test allows for three tries only, and it is very lo9ng, and very difficult. I spent over a year, paying and paying for extensions, I spent well over and above the regular price on this course and really wanted to finally finish it. As soon as I got into it, I know I cannot do it and needed help. I asked you on the phone and also via e-mail what help was available to walk me through the topics or give me more than 3 tries. I did want to risk never be able to get a diploma for this part if I use up my three allowed tries. I was told that the person reviewing my submission will leave helpful comments. Well, that is not good enough. I am already down to two tries with a few helpful comments, then I submit it again, and get another few helpful comments and then I am stuck because this will my last try, and I still don't have enough confidence that I will pass. I told these things to you on the phone and asked if I can hire a tutor or have some way of making more sure of passing the three tries before I commit. Right now I am still on my first try, I have not submitted anything yet, because I am afraid. Note this is going on for over two years now and I am still afraid to ruin my chance of passing this very last test for the 120 hour course. Anyway, what makes me give you a "POOR" rating is that when I told my problem to you on the phone, do you know what I got? I got a recital of your company mission statement, with the advice that I will get helpful comments on my first two submission. I offered to pay for extra tutoring, or whatever you have to help I would pay for, but to no avail. Well, that is not good enough. I spent an awful lot of money on you over these two years on extensions, and you should help me to finish this course and not keep giving me your useless company mission statement for an answer,.. Sincerely, Michael Szirtes szirtes@xplornet.com