Ordered and received wallpaper. Wanted to return one roll and followed returns procedure which is you pay £6 to Hermes and drop in at Hermes shop and Hermes deliver to I Love Wallpaper. My return has gone missing and I Love Wallpaper want nothing to do with this despite Hermes being their delivery partner and accepted my return form etc, so I am now £28 out of pocket. Hermes impossible to contact by any means. I Love Wallpaper Customer Service incredibly unhelpful. I got conflicting information and fobbed off each time I called. Unwilling to help despite accepting my return. I Love Wallpaper state on their website "Fill in Hermes' easy online returns form and follow the instructions. You have the option to take your parcel to a nearby drop-off point or arrange a collection from your home or work. We'll take care of the rest!" I Love Wallpaper do not "take care of the rest", they don't want anything to do with you once they have your money. Beware!