I had sent E-mails to Humax ( BEFORE ) I bought a new box from them letting them know what I needed received NO ANS a friend came over and helped me order a new one BUT when I received it it sat for 3 days waiting for a friend help me set all up after hooking it up we found out it does NOT let me transfer to hard drives nor read my hard drives I sent Humax a question asking about it can I or can't I transfer a few days later I received saying no you can NOT transfer on this type of model I asked anything we can do for me WELL less than 30 days and they said no you are stuck with it sorry out side of 14 days by a few days but I was asking before that so no I am not happy with the service I have received from them and very unhappy with the product if there were any other make so I would never have to deal with them again I would be very happy poor policy HUMAX they do NOT care about the people just Their profits all they care about is MONEY not the custermer and yes I have all my E-mails to and from them JIM m18wheeler@juno.com