My initial web enquiry from Australia to CampervanTours was answered with a phone call from ***...a rarity these to days to receive such responsive and personal communication. \n\nThe VW T5 campervan was delivered to my hotel at Heathrow by *** who handed over the vehicle and explained in great detail the workings of the campervan. It was in a clean condition and included everything I needed for my four week tour of the Isle of Skye, Scotland and the Lake District. \n\nThe T5 was very economical on fuel and was a dream to drive, especially on some of the steep hill climbs in Scotland. The included Caravan and Camping Membership offering discount fee's at campsites and free Pub parking was an added bonus.\n\nIf I could suggest just one thing it would be that two sets of sheet be supplied and perhaps the pillows could be a bit softer. \n\nOther than that my Campervan Tours experience met all of my expectations and I highly recommend the Company\n