The van was very clean and we got a comprehensive hand-over. The kitchen had some essential bits missing, which we bought in order to create a funcionting kitchen (no bottle opener/cork screw, potato peeler, chopping board, coffee pot) We were given two double duvets, despite the fact that we were a family with two children and no flexibility in changing the double to two singles. And finally, we were only told at pick-up that we can't return the van on a Sunday after 4.00, so had to change our ferry booking last minute. We van was clean, in good condition and everything worked.