Ordered on 2nd may. Received a nice voicemail from Eibach notifying me of delays and dispatch will be the 12th. No communication from Eibach on or near this date to notify me of any further delays. I contact Eibach on 14th for update been told that my order should be dispatched middle of week commencing 16th of may as they though my order might have arrived with a shipment. 17th called to check if there was any progress got told it hadn’t arrived yet and Eibach are waiting for it to arrive from Germany. I understand it is difficult with COVID delays. But good customer service would keep the customer informed not make them chase you up over their order. A phone call around the 12th would have been nice just to clarify the status of the order and again at regular intervals. Also think the website is misleading as it offers next day delivery for and extra fee and the way it implies the next day when you actually purchase your product is that it is in stock and will be dispatched. How about updating your website to show stock levels or in and out of stock at the time of ordering. Also the order tracking on the website states awaiting picking for the past 13 days that means nothing how about a tracking system that states the product is -on order - Being shipped to uk - at warehouse - dispatched - etc Rather than leaving the customer wondering where their £180 worth of parts are. I am still awaiting for confirmation of where my parts are and an ETA on receiving them. On my experience at the moment I wouldn’t recommend Eibach purely on the lack of customer communication ( other than me chasing up my order) Saying that the one positive is that when I’ve spoken with staff they have been very polite when speaking to them on the phone.