Ordered dinner for kids (Order No: 7394 on 7/5/19) from local chip shop (1.8mile by car, 0.8mile by bike) either way... 5-6min away max. Waited the estimated 1 hour 10mins and got notification to say driver is picking up the food now. Fine.. got the plates out, cutlery ready and 2 hungry kids at the table... 25mins later I get an SMS... your order has been cancelled. No explanation and no contact number. After 10min trying to find a contact number, I ended up sending an email. I then got an auto response with a contact number for more “urgent” matters. I ring to find out whats happening and I’m told the driver refused to deliver because it’s too far for him to ride his bike - seriously???! Furthermore, the advisor can hear screaming kids who are hungry and she said don’t worry we’re not charging you (like that is my primary concern right now?!) she refused to do anything to get food to me... so i demand to speak to a manager (Ron) Manager from the deliveroo support team was just as unhelpful. Offered me £5 goodwill but that’s it, not willing to help me get another food order... and £5? Seriously? I get more than that as a voucher from JustEat just for being a regular! I spoke with the restaurant and they apologised and said they will soon move to JustEat because it’s not the first time this has happened. My most sincere advice to anyone thinking to use Deliveroo... don’t... UberEats & JustEat have never let me down. Won’t use this horrid company again!