Awful, awful company and service in every way. I would not recommend even to my worst enemy and will definitely tell my friends and family to avoid them in future. The driver showed as one minute away from my flat for 10 minutes, never arrived, then checked the order as completed. I had all the windows and blinds open as it was a warm day so could clearly see that he'd never arrived. I called and messaged customer service and spoke to two really rude and unhelpful agents who repeatedly insisted that their driver had waited at my property for 10 minutes (lie) and had tried to call me 8 times (also a lie). I provided screenshots showing that I had received no calls to my mobile number, but they continued to insist that the calls were showing on their system. They declined to provide me with any evidence that the calls had taken place and admitted that, by checking the order as completed, the driver had deleted my access to the in-app call log, thus denying me access to something which could prove he had never called me. One of the customer service agents I spoke to even admitted that they believed I deserved a refund but the policy would not allow him to authorise it and his manager had denied him permission to refund me. I can't think of any other company who admit that a customer is not in the wrong and deserves their money back, but still refuse to issue a refund. Absolutely ridiculous and disgusting. Also extremely lacking in foresight as the refusal to refund me £12 has lost them hundreds of pounds in future orders from me. They also said they'd send me a transcript of the chat I'd had with customer services in which they told me how to make a complaint - two days later and I am yet to receive said transcript. A business filled with corrupt liars, it would've been quicker and easier for me to just burn my money instead of wasting my time and effort trying to reason with Deliveroo and their awful employees. I have cancelled my account and deleted the app and would strongly recommend everyone else do the same. If you want to be hungry, robbed, lied to and on the receiving end of the worst customer service in history - I'd recommend Deliveroo. Otherwise, I suggest using Uber Eats instead as they are a much more reliable, honest and helpful company. I've never before gone out of my way to review a bad experience, but I really hope that in posting this I can help a few people avoid Deliveroo and forewarn them about what kind of customer service to expect.