Horrible horrible service. My deliveroo was hacked into my fraudsters who ordered food on my account using my card. They changed my email address and details so I could no longer access the account. I immediately contacted deliveroo about this, and their response was to send my forward to their 'fraud team', who asked me questions I was unable to answer as the fraudsters had changed my account details. They refused to issue me a refund on payments I didn't make and said my bank had to do it. I rang my bank who said that this was incorrect, and deliveroo had to provide me with details regarding the fraudulent order and the email address that had been changed on my account. I emailed back deliveroo but they have been since ignoring my emails and I rang them twice more with no one offering ANY help or advice. I seriously doubt that this "fraud team" even exist as they have no phone number and all correspondence from their supposed team came from the general deliveroo support email. Weeks on and I am still yet to get my refund from them or hear ANYTHING about my case, I don't know who has access to my personal details now, as deliveroo have failed to protect my data and my account. I am appalled that they would treat a frequent customer in this way. BE CAREFUL when ordering with this awful company, don't trust them to protect your data or your account and don't trust that they will help you. They have made no effort to refund me or to compensate me for the appalling service I have received. I will never be using deliveroo again.