As a deliveroo driver one day I couldn't go online and i called the company. They said that there was a failure of my background check and that they cannot do something about it. At te same time I have a valid background check because i applied for security card which I send them. Also i spoke with their background check company Onfido. Onfido are telling me that are not there fault and that deliveroo has to reapply for a new background and deliveroo are sending me back to onfido. I don't have any criminal offence and at the moment I am without job being the only person supporting my family as my wife is heavily pregnant.