I purchased a new laptop with a screen problem. They agreed to replace. Emails take 4-5 days to reply to or ignore, they arranged two collections but didn’t send a box or address/bar code for the collection do spent two days waiting in. It’s bern a month and they still haven’t collected my new laptop to exchange! £750 for a useless laptop. I e never experienced such poor after sales from any company ever! It’s horrific!
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