I tried to claim on their cash back scheme and after sending everything off as requested in their terms and conditions waited to hear back if the claim was valid. After not receiving anything from them I used their claim tracker to find out that they were waiting for some further details which they had emailed me for. I checked all my email folders and could find no email from them anywhere. Note that I run a business and all emails are automatically archived as well as showing in the inbox folder. I emailed them and was told that they required me to send them the email confirming that I had signed up for their instant ink, which I had already sent to them in my original claim. I duly sent the email and they replied that they had emailed on a certain date and requested the details be sent within 7 days. Since it was now outside the 7 days my claim was invalid. How strange that they had received the copy of the receipt but not the copy of the confirmation email ( sent in the same message from their website based claim form). How strange that their email requesting further details is the only one not in my email account. How strange that they don't have the facility to see that they have sent the confirmation email to me in the first place to facilitate a claim. How strange that searching online I can find several others who have had the same type of BS from them. How strange that from now on this is one business user who will not be dealing with them again when I next need any computers, printers or peripherals.