Failed to deliver my order as promised. Said they’d have to file a claim with the courier .... why is that my problem and as the paying customer, why should I have to wait who knows how long for that process to happen??? Why couldn’t HP immediately replace my goods and sort out their claim with their courier in their time, not mine? Unfortunately for HP, I could see from the couriers website the parcel wasn’t even with them, it was still with HP! Phone calls to HPPost sales every day, emails to them every day, until eventually they agreed to cancel the order and refund me. I have even contacted their CEO.... and I STILL HAVE NOT RECEIVED A REFUND. Customer Service doesn’t get worse than this. These people are rogues who take your money and fail to deliver the goods. Where I come from that’s called fraud. Will be getting trading standards involved and BBC Watchdog if my money isn’t back in my account today.