I have given a one star review as it is the lowest that I am allowed. Given a greater choice I would have given them minus 10 as they are the worst firm that I have ever dealt with. I ordered a SEGWAY. I was sent an unbranded machine with no markings or safety plates. It had a 3 pin plug that is totally illegal in the UK. Upon emailing ANDY three times I received three replies from him at 4 am UK time from CHINA. I informed PAYPAL, who froze the payment, and contacted Hoverone UK on my behalf and told me that I had to post it to CHINA for a full refund. As this piece of junk had been posted to me from Germany, and would cost more to send to China than my refund would be, I refused. I then found that Royal Mail will not carry hoverboards, and upon informing Paypal of this, I received a full refund from them. Paypal were extremely helpful at all times. I then went on Hoverone UK's website and found at least ten reviews slating them and one review ( written by ANDY ) praising them. Today on their site there are only two reviews available. One is 1 star and the other is 5 star. In my view this is a Chinese based company with an English mailing address, which preys on the unsuspecting, and uses the high cost factor of returns to China as a way of getting out of its obligations to its many dissatisfied customers. This product is now on its way to trading standards. who, I hope, will revoke the British licence of this company.