I hate writing this. I’ve loved House of Fraser since I was little, my grandma and I used to spend hours in Darlington Binns roaming the shelves for that special Xmas present or sweet 16 birthday dress. Heck this is so dramatic but it’s the truth. I ordered a coat online last Saturday, paid £113 and £7.99 for next day delivery. The parcel didn’t arrive until Monday and when questioned, HoF simply replied they don’t deliver on Sunday. So why advertise next day delivery?! Absurd service. When the parcel did arrive, the price tag on the coat was £83. I had paid £113 online. I again asked HoF why this happened to which I was offered a basic reply of ‘that’s the correct price’. This is not the level of service I am used to from HoF and I’m not angry. Just disappointed.