28/10/18 Clothing items ordered online for an occasion, due to be delivered within five working days. 2/11/18 - not received to date now 4/11/18 Emailed and rang , told on voice message to email and someone will TRY !! And get back within the next 5days. There is no line of communication at all. I am so sorry I ordered something online with such a shabby company . I dread what is going to happen if I need to return anything if I even receive my order. Never never again would I use this online service which is encouraged by the House of Frazer Main Street shops. It is a totally faceless company and nobody wants to take responsibility , interesting concept. I strongly advise if you read this that you don't make the same mistake I have made. Unless they have changed there ways and have a line of communication and responsibility.