Ordered a duvet, arranged to have it sent to local parcel shop as it was coming via MyHermes and have had problems with them in the past. Notified that parcel had arrived so went down to collect it . . . . . Easy? NO. That's when the problem started. The pin I was sent to collect the parcel came up as invalid. Phoned House of Bath from the shop, they said they'd sort it and sent pin again. Again invalid. Phoned House of Bath, who said parcel would have to be returned, even though I had ID with me and could tell them what was in the parcel. It would have to go back and I would have to reorder!!!!!! Does no one use any initiative or common sense any more.