I would DEFINITELY NOT use this company again – they were pretty sloppy and unprofessional and have left us out of pocket to the tune of £600. I am amazed that this company gets such positive reviews on this website. We booked "VIP" tickets through this company, to see Take That at the O2. The price was (as it turned out) almost three times the face value per ticket. The two problems with them were: Firstly, we had ordered and paid for 6 tickets a number of months before the event. With three days to go before the event, the tickets still hadn't arrived, despite being told we would have them in good time... At that point, 2 of our party pulled out because they were convinced (rightly as it turns out) that things were not right. When I explained this to the sales rep (2 days to go), she assured me that the 2 tickets would be re-sold, so she would only despatch 4 tickets and re-sell the other two. After the event, it turned out they didn't sell them and they've kept our money!! I spoke to them and they accepted that this shouldn’t have happened. I have now been chasing them for the past 3 months with no reply. Secondly, the VIP experience was a real disappointment and was nothing like they suggested. The main issue was the restaurant which was fully booked despite getting there at 5.30 as recommended by Hospitality Centre – we ended up having to eat a burger upstairs in the concourse standing up. The company and its itinerary made no mention of needing to book and simply said that we should get there at the recommended time. Also, as it turned out, simply being an American Express cardholder (which we are) would have got us into the VIP lounge anyway – so any premium charged by Hospitality Centre for that element of the package was completely worthless in reality. Overall the experience was very poor value and I would not recommend them to anyone.