On arrival at Prague Airport one car arrived to take 5 passengers out of a group of 16 we were meant to have 2 minibuses. Rest had to wait at airport for further vehicles. On departure one people carrier type car turned up to take 7, 5 minutes later another car came to take 4. And drivers told us a 3rd car would arrive in 8minutes as stuck in traffic. Rest of us were stranded at hotel in freezing cold for 50minutes, emergency numbers all switched off. Before deciding to book an uber so we didn't miss flight. We got to airport 30mins before the boarding closed. Rest of the family had already been at the airport over an hour. I have complained but haven't even had an acknowledgement