Anonymous
Worst transfer company ever used On reviews I would assume this was reputable company to book transfers with as there prices were very reasonable . I went through the web site and process seemed very easy to book with but that’s where it stops as once I completed my booking I expected to receive a email of confirmation but nothing appeared .i checked my bank account and nothing had come off so I proceeded to try again and even downloaded the app which showed our ref . Next day was our leaving day and when we got to our destination there was no rep or any indication of where to go .we spent the next 20 mins looking for assistants to find that the company they use had recently changed name and a abrupt lady scribbled down the bus number for us then find . A bit surprised But the bus was empty and when we got dropped off there was no information from the driver where to meet or time bus would pick us up. Closer to our departure I sent a email to hopper asking for assistance but they could not help as did not have my correct ref .we decide to wait for a bus on the departure day for a few hours but not knowing what number this would be and risking missing our flight we decided to get a taxi to the airport as the hoppa app does not provide these crucial details . On my return I have realised that hoppa now has taken two payments out my account for the same transfers and have emailed them to refund one of the payments as this must of been done in error. After various emails back and forward hoppa refuses to refund my money for a second transfer I have never used . There excuse is that it was done on two different days and the confirmation must of ended up in a junk mail folder .even though I have pointed out that I had never received any confirmation for the first transfers and that the dates ,names ,flights ,and destinations were exactly the same and would be physically impossible for the same people to be in the same place twice . They rather rip people off by keeping there money for a transfer that could never happened than actually look at the details .this dose not give me much faith in ever using this company again as there ethics are questionable and there customer service is all about excuses . . I would never recommend booking any transfers with this company last min , you might be safe if you book weeks ahead and can query details .
Helpful Report
Posted 1 month ago
hoppa is rated 1.35 based on 40 reviews

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