The company does not care about their own customers. Their workers think that they are robots and just click the keys on their keypads I guess. I made a reservation and never received the confirmation. When I wrote them to check my confirmation number they told me that my reservation does not exist and money will be refunded. Then I discovered that it does exist 30 minutes after we already took taxi to go to the airport. Surprise! Then I found out 3 weeks later after many emails and various members of their "staff" trying to make sense out of it, that it's my fault!!! I accidently missed 1 letter in my email address while making my reservation and I can kiss my 93 dollars goodbye. I provided them not just with my email address, but also with the main name on the reservation and other detailes. But of course they just checked using my email and told me that it does not exist. Easy!!! Why bother? Just another crazy customer who is sure about making her reservation and who was actually charged. Why check it with the reservation name??? Why bother??? Just tell her it does not exist. Great hoppa. I do not accept any apologies from you by the way till I see 93 euros back to my account. And I have a lot to say about your robot like attitude to other people.