"Checked my pick-up time 24 hours before as instructed! Also checked at 10 am on day of departure - both 16.30 hours, as was my documentation from hoppa. Bus arrived 15.25 without my knowledge. We had to obtain taxi at a cost of 54.25 euros. Can not speak to anyone as their system is impossible to break through to speak to a human! Disgusting company! I have put reviews on Trustpilot also to make people aware of bad service!"