booked the shared shuttle rome Fiumicino to city centre then received around 6 emails saying additional information needed last one said if I didn't supply the booking would be cancelled asked what information was needed told nothing was needed the booking was confirmed , the transfer to rome had no problems , the return I expected an email to either myself or hotel for pickup time neither came the hotel tried to contact the office but no answer the first couple of times finally got an answer told pickup was 0950 for a 1210 flight no pickup had arrived at 1005 so tried to get a taxi no luck the pickup finally arrived