first the products are 110% ,very fresh and top quality blooms, the packing is very well done strong and they sure the flower's would not get damaged in transit, their delivery courier kept in touch throughout and delivered on the times they said they would, and the last and most important item, is their staff they are caring and deal with their customer's with care, they listen and do all they are asked to so your order is correct and just perfect ,and then they make up your Bouquet with the same care and attention ,to make sure that your loved one is amazed and bowled over, you won't find a better online service