Avoid, Avoid, Avoid!!! The worst service ever. When you book it your holiday is not confirmed they will confirm within 72 hours, which means the price will be much higher. But they will charge you and if you are not happy with the new price to get the money back will take up to 10 days. I have booked holiday to Cancun and paid in full, to my surprise when we arrived to our destination one month later after booking was made, we was told that we had no reservation because holiday gems did not pay the hotel. After arguing we was allowed to stay over for a night while the hotel sorted it out with holiday gems. When I've send an email to holiday gems asking for explanation and compensation, the email I have received had no apology and said one sentence it has been sorted with the hotel. So please do not book it with this company, it's an absolute joke. And reading all reviews I wouldn't be surprised if they go into administration very soon.