I booked a holiday with holiday gems never again,every time i phoned them they put the phone down on me, as were we went to was fuerventuraurahotel was changed about 3 days before, i asked if it was flat they told us yes, so we took this hotel, when we got there dining room you had to go down big incline go to the bar you had to go up 130 steps the bar only one type of larger you had to pay for use of tv, i booked in this hotel if you call it hotel it was like a holiday camp, i booked in the place for 2 weeks After 1 week i had to come home as i have had heart trouble and my wife has hip trouble, i did not want to finish up in papworth again, we booked another flight home 1 week early, i sent holiday gems photos of the place hole and stains in sheets, dampness , blood on curtains door, cochroach in cupboard,as i have parkinsons i booked with these before hand and i must have pressed wrong year 2021 my wife noticed this after print off so i phoned holiday gems within 3 hours but the would not cancel it, i have e.mailed them several of times no answer so i have booked a holiday from last year to this because they will not answer my e.mails and not cancel it