If i could give them -100 I would. Avoid this company like the plague. Booked with them for years and never had the need to contact them, so no issue with customer service, until the covid. Should have gone to tenerife xmas day, less than 24 hours notice and received email to say holiday was cancelled. Unable to contact customer service by phone no replies to emails and then finally today 11.01.2021, get an email credit note, on checking we have been stopped £660 from the total amount paid and to top it all, we are unable to claim a refund until 31/05/2021. Total robbers. Will be taking further action and will never use this company again. Stay clear.