I made a reservation on Holiday Autos for a recent trip to Tulum, Mexico. My friend and I had wanted to drive to Chichen Itza early in the morning to avoid crowds. I knew none of the car rental places would be open at 6:30am so I looked at picking up the car the night before. My Holiday Autos reservation clearly promised me an 8:00pm pick up the night before. When I tried to called the partner company (Mex Rent a Car) to double check the pick up time, I was told that the business was only open until 6:00pm. My friend and I were out for the day and wouldn't have made it back in time to pick up the car. I inquired about a refund and the partner agency said to contact Holiday Autos directly. When I did so, and filed a claim as they advised, they refused to give me a refund based on the terms and conditions, “If you make a booking but do not collect the vehicle, no funds paid will be reimbursed.” I was not able to pick up the car because the time I had reserved was in fact, not available, thought Holidays Autos said something took no responsibility in misleading its client.