Overall a great mattress. Bought after researching bed in a box mattresses extensively online. Chose HUGGE because of the materials used and because the foam is Centipur, meaning I can rest happily knowing harmful chemicals are not sitting under me as I sleep. After unboxing, the new mattress smell lasted about 2 days but was less noticeable than other mattresses, it had fully gone within 1 week. Coming from a memory foam mattress previously, this one does feel firmer and I wish it was just a little bit softer. When I wake up in the morning, it feels softer than when I go to bed at night, but I wish it was a little bit softer in the first place. One slight thing with the design is that the seams of the cover that surround the outer edges of the mattress come onto the top of the mattress at the bottom end, at least on my mattress - So every night I feel the seam when I move my feet, it is quite pronounced. It is a minor thing and when turning the mattress it should be ok the other way. The modern design of grey side and white top does look good overall, and the cover is well made and appropriate. I also bought the pillows which are bouncy and genuinely do look as fluffed as those you would find in a hotel. Quite happy with these, although they took a little getting used to. They are nice to prop up against the headboard and relax. Probably best for back sleepers, I'm a side sleeper so sleep with my arm underneath the pillow at night, it is a shame they do not have adjustable layers as some of the others on the market, but I can not stress enough that THEY LOOK LIKE FLUFFY HOTEL PILLOWS and retain shape well. Delivery was really quick and on time, so no complaints there. Mattress, pillows and protector were all rolled into the box. Overall very happy with this HUGGE purchase, and I think I made the right choice, I hope the company continues to receive recognition in the crazy market at the moment.