Driver kept coming to the door throwing the package on the floor expecting me to pick it up (rather than handing it to me), so I made a complaint as this had happened several times despite me asking him if he could just hand me the parcel (didn’t fancy my parcel getting soaked on the rainy floor). Then months later I complained as he saw fit to drive across and park on my grass to get as close to the house as possible (assuming this is because he couldn’t be bothered to walk). I rang to complain about his conduct again so he now he refuses to deliver to the house and was abusive to my wife when he rang her to tell her that her parcel would not be delivered. I then complained about his refusal to deliver and the abuse he gave my wife and surprisingly Hermes backed him up and said it’s fine for drivers to refuse to deliver, this shocked me given all that had gone on and an email letter of apology about his conduct. Unfortunately, there seems to be no customer service standards required and the delivery drivers can act and talk to you any way they want (assuming this is because they are independent). In my opinion Hermes always had an incredibly poor service and it has just gotten worse. The cheek of it was that he lied and said I was threatening him (again to protect and mask his ignorance and laziness) when he was the one being abusive when I asked him not to drive across the grass and then again when he spoke to my wife. Liars and poor service, the sooner these big companies switch courier companies the better. There have also been many times when they claimed they couldn’t deliver because no one was home, which I find interesting as I work from home so someone is always in. The Hermes driver said he has never had complaints, well the 1.3 star rating on google and the countless other review site suggests Hermes do have problems, maybe not enough people report them so they get away with…. not in this house!