Ruth masterminded the remodelling of a diamond ring I'd inherited into a fabulous new version that sang out with joy the moment I opened the box and that I know is going to give me deep pleasure for years to come. She completely respected what I was after in general terms, gave me ideas, pros and cons without pressure, and explained why some options cost a little more. The more I look at it, the more I see the beautiful workmanship in every little detail and this is testament to her skill and determination in getting the very best outcome for her client, even for a relatively modest commission like this. It was an absolute pleasure using Heirloom and I would do so again without hesitation.