Ruth from Heirloom was personable and knowledgeable. We met several times to discuss fixing a bespoke engagement ring (where the diamond had been poorly and unevenly mounted), making amendments to another ring, and also getting a new wedding ring to fit the shape of my engagement ring. Ruth gave good advice, explained the process and timescale clearly and made me feel at ease about the changes being made to my sentimental rings. I was extremely happy with the service provided and love my new rings! I would definitely recommend Heirloom and wouldn't hesitate to contact them if I needed any advice or if I wanted any bespoke jewellery made.