Anonymous
At first everything was going along nicely, a few ordering issues, our fault not theirs, then after talking to them on the phone, all ordered and a couple of hours later the order confirmation email arrived. Still all good and on the day of installation we decided not to have the boiler relocated, which was £500 extra!! Boiler fitted, all seemed ok so phoned up to tell them that we hadn’t had it relocated and to ask what happens re the £500 we’d paid for something we’d not had? I was told that it would be refunded that day, then hours later received an email saying that they’d not charged us correctly for what we’d had and that amounted to £500 so we weren’t entitled to any money back!!! Rang them and eventually got to speak to Sam the boss who accepted that they’d sent out the order confirmation email out which included the £500 relocation fee, he tried to make out it was an automated error on their part, even though parts of the order had been altered manually the main part of our complaint had not been altered, bit of a coincidence that!!! PLEASE BEWARE OF THIS COMPANY!!!!! They think it is acceptable to send you out order confirmations that aren’t actually what you have ordered and then fob it off as automated errors!!!! Then try and convince you that you’ve got a good deal out of it!!! They are either incompetent or ......?
Helpful Report
This review is inaccurate, unbelievable and completely unfair.

To quickly summarise for our readers;

1- Chris placed an order for the wrong type of boiler installation at a cost of £2,550. His installation should have cost £2,914.
2- As a gesture of goodwill, and to save re-processing his finance application, we agreed to complete the more complex conversion of his heating system for the same cost (crazy, we know).
3- Chris was understandably very happy, as he'd just saved £364.
4- The full conversion of his heating system was completed.
5- Then, Chris calls up to say he wants £500 refunded, because of some information that had he'd seen relating to his original, incorrect order.

In hindsight, we should have cancelled the order completely, then asked Chris to go back and re-place an order for the full amount. However, we didn't, because we were trying to be kind, and we chose to be out of pocket.

As a result of all this, we've been left with a 1 star review because of a typo on an email which was sent relating to his original order which never actually happened.

Regards,
Sam (Founder)
Heatable is rated 4.93 based on 1,049 reviews

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