Heatable? More like Wasteable! Don't be fooled by their slick website - they do not stock boilers and won't tell you until you have booked it in and in my case arranged Finance. If only their website didn't lie. Complete waste of time, credit file in tatters and still no boiler. Went to Heatable based on their reviews, slick branding and website experience. All great in order to get your finance in place, but deliver on promises - no chance! What happened was this, on the Thursday after choosing the best boiler for our house and clearly displayed as available on the Heatable site and a fitting date stated and booked, I uploaded the requested photos of my current boiler arrangement, spoke with the engineers at length and chatted with the online staff. The boiler exchange was booked four days after and finance arranged (including credit check) at the time of booking, all to be fitted on the following Monday. Then the trouble began! Should have seen it coming after the engineer forgot to call back on Friday with some images promised about a flue pipe. Phone rang 9am Saturday morning with a friendly Jon to be fair, saying sorry can't get hold of the boiler you require and ordered for your house and will be a potential 2 - 3 week wait. I said totally unacceptable and was informed later that afternoon there may be one available within your local area, but will need to confirm on Monday and possibly fit Wednesday or Thursday. I did mention that I have young kids in the house and that a director should make things happen. Then late Monday afternoon I am informed that the Worcester Bosch has been located and it's likely to be fitted Weds or Thursday. Wednesday comes and I am told they are now not in stock and their supplier can't get one as promised. Next it's Thursday and a new person calls me from Heatable who is the installation manager saying it's impossible to get the boiler but he can fit some make I have never heard of but equal power. Obviously I said not acceptable and want to speak to a Director but he kept saying he was the most senior one in the office. After another 20 minutes of him dishing out excuse after excuse making me feel like I have not done something wrong by not accepting this substandard boiler, it all got a bit tiring... I had to go as I was just getting tired of listening to him go on and on about he had exhausted all solutions. Seemed like a well versed script if you know what I mean… Next thing 20 mins later presumably after a chat around the office I got a call from Jon. He said sorry there is nothing we can do we will have to cancel off the finance. I said I am prepared to wait for the boiler, but he said they are not prepared to have this open as it had happened before. What's that supposed to mean?! So if you want your time wasted, credit file messed with and family to be left without heating or hot water the Heatable is the go to online service!!