When you use this site, you must be aware that they are sending items from abroad. You will only know this, once you have paid for the item and you receive the dispatch notice. I had wrongly assumed I would receive my items within 7 days. Its now been 10 days and I have been by Customer Services that I can expect the items within 4 weeks of dispatch. They also told me to check my letterbox, the local post office and to "stay calm". They told me they would do nothing until at least 4 weeks had passed. I have to wait this long before they will do anything, I don't think so. Luckily I paid by Paypal and I have already started a case against them. This is not what I expected. If I had known that items could take this long and that they were being sent from abroad, I would never have ordered from this abysmal company. Iherb can send items from the USA and have them arrive within 5 working days. I will never order from this company again.