There is absolutely nothing wrong with delays during a pandemic. However there this company fails is communication. It should not be the customer's responsibility to chase orders, and liaise with the couriers to ensure they are informed. Customer service isn't just sitting in a office taking orders, customer service should be keeping the customer informed, managing their expectations and treating them like a person. It's the business' responsibility yo manage their supply chain and have their finger on the pulse with regards to shipments, dispatch etc. The model of this business is zero after sales focus, polite staff to hear a customer rant and no relationship with their logistics partners. That's what causes the frustration. I ordered a desk on 16th July and every communication I have had with this company I have made. Its appalling. The negative reviews are a reflection of those customers that despite being let down have continued to be let down and Huas have done nothing to compensate, rectify or compromise with. This business is the worsti have ever dealt with.