Had not used Hattons for some time due to a postage issues during my last experience (their website info was wrong; they didn't honour it...I was out of pocket and item arrived damaged and delayed because they decided to use an inferior courier to the one I had selected and paid for). Gave it another go, and lo and behold, they did it again. Paid for Special Delivery, plenty of time before the cut off, 20 hours of so in fact. Item didn't arrive when due and Royal Mail proved that Hattons had missed the cut-off for posting. Hattons stated that they would "refund me the postage", but no, a partial refund at 40%. I'll not bother again for a while, if at all. You're really starting to lose it now and with so much cheaper competition, I hope others' leave in droves. I'm glad I paid with Paypal!