The installation was fantastic the guys were great no hassle at all and very quick. the downside is the admin. Before the boiler was installed someone came round and took all the details including direct debit details. I then get a letter /email telling me that there was a problem setting up the DD I eventually called sorted out payment with my card over the phone and was then promised a DD form to fill out AGAIN. This never arrive i was then sent a letter with a DD form attached saying that I had cancelled my DD so the payment was not taken and they I had incurred charges the DD could not be cancelled as it was never put in place. I asked for a manager to contact me regarding this mess but so far its been a week and nothing. The installation was great and was hassle free . The admin is shocking and the no hidden charges is a complete lie