Again no reply and again no action taken. Poor ...very very poor ! On 5 Feb 2016, at 7:00 am, Rob Heale <robheale@googlemail.com> wrote: Thanks for the update Saffron, can you please advise who this has been sent to so I can chase them direct. Thanks On 3 Feb 2016, at 8:16 am, Aftercare <Aftercare@Hasslefreeboilers.com> wrote: Good Morning, I am so sorry for lack in response. Unfortunately we do not deal directly with the high street vouchers, however I can see Ollie has been chasing these for you still. Due to lack of response, I've now escalated this to management. I am so sorry for the delay, we will hopefully hear back from the team who deals with the vouchers shortly and as soon as we do, I will update yourself on the situation. Kindest Regards Saffron Saffron Newell-Price |After Sales Advisor| Hassle Free Boilers Tel: 0800 111 4040 Email: aftercare@hasslefreeboilers.com Ecovision, Ecovision House, Kemble Airfield Enterprise Park, Cirencester,Gloucestershire, GL7 6BQ Visit www.ecovisionsystems.co.uk to see case studies of our recent work throughout the UK or read all about our installation at Castle Howard from the following article in the Daily Mail. For latest news and special offers from Ecovision, Signup to Our Newsletter Company Registration no. 07397371 Think of the environment. Please avoid printing this e-mail unnecessarily -----Original Message----- From: Rob Heale [mailto:robheale@googlemail.com] Sent: 03 February 2016 07:38 To: Aftercare <Aftercare@Hasslefreeboilers.com> Subject: Re: Refer a friend Dear aftercare, Due to the fact Ollie has not replied and this is now my second email chasing the below I can only assume he no longer is working for you. Can this be passed to someone else to resolve today. If you have no intention of sorting this matter I will simply engage with the listed directors using your company number below. Thanks On 16 Jan 2016, at 2:34 pm, Aftercare <Aftercare@Hasslefreeboilers.com> wrote: RE:// FB0039191 Good afternoon Mr Heale, I am pleased to hear that the contract and refer a friend vouchers have found you well. I have checked our system and can see that there was a promotion on at the time of your installation, with one of the options being £100 High Street Vouchers. Please allow me to conduct an investigation as to why you have not received these and get back to you in 3/4 business days once I have spoken to the relevant departments. Kind regards, Ollie Ollie Homan-Green | After Care Advisor| Hassle Free Boilers T: +44 (0)800 111 40 40 | aftercare@hasslefreeboilers.com Ecovision, Ecovision House, Kemble Airfield Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ Hassle Free Boilers is a trading name of Ecovision Financial Services Ltd. Company Number: 08139655 registered in England and Wales Visit www.hasslefreeboilers.com for more information Think of the environment. Please avoid printing this e-mail unnecessarily. -----Original Message----- From: Rob Heale [mailto:robheale@googlemail.com] Sent: 14 January 2016 19:49 To: Boiler Enquiries Subject: Refer a friend Hi, Thanks for the copy of the contract and the refer a friend vouchers.. Please note I am still waiting for my £100 shopping voucher from when I joined .. Once received I will distribute these refer a friend vouchers. Please advise Rob Heale 2 Brookside rd M333TE 07906789999