Customer service is friendly, however not reliable. Have done a mistake while signing the email-sent contract and have called them right away to ask them to resend me the contract and make the other one obsolete. I have called so far four times without any success receiving it. My partner will not sign his part if we don't receive a new version. Now reading that vouchers are not sent either makes me feel this company is not very reliable at all. This causes me worries about callout calls if there is a problem. Being in contract with an unreliable company for 12 years? I will give them another chance, but if the contract us not resent today, i think i had a safe escape!