Hi I only joined a couple of weeks ago and I have to say the communication so far has been excellent. Joining the Harry Hall One Club was very easy and they only need a few details from you. I have already placed an order for some riding gloves and the communication was very good regarding delivery. I will defiantly be ordering again soon. The Harry Hall One Club came just at the right time for me as I'm competing my friends horse in Dressage this winter and its great peace of mind to know we are both covered for Public Liability and Personal Accident Cover. Many Thanks for All Your Help Lisa & Zen Xx