Ordered turf with a pre 2pm delivery which I paid additional for. However the delivery wasn’t booked in properly by turfonline, so it turned up at 3.30pm. All I got was a refund for the difference between the standard and the pre-2pm delivery. We’d planned our days work around the turf arriving much earlier, so the mistake was very frustrating. Then to make matters worse the delivery was missing some of the turf. So had to arrange another delivery the next week (which was done free of charge). It’s disappointing that a company selling something so time sensitive can have so many issues with the delivery. We spent a lot of time and effort getting our garden prepared for the turf, so feel let down by this company at the final hurdle.