The turf received was brilliant. However there was clearly miscommunication between the supplier and the freight agents used. As stated on the website, turf is delivered with the use of a lift and pump trucks to the kerbside. The freight agent used in this case had neither and was expecting the turf - which was on two euro pallets - to be fork lifted off of the lorry and to be signed for when we were advised that no one need be in to receive it. All in all this created a lot of stress (there was a 15minute window before the driver was leaving should be not sign and unload the turf) and lead to a fairly poor experience in delivery with one of the pallets being broken in the process and four rolls of turf having the start being unusable due to it being ripped.