The delivery arrived on time and the turf was largely in good condition except for a number of patches. I watered the turf daily and it has rooted well but the patches remain. I phoned TURFONLINE and they denied any responsibility as I should have called on the day and any other time is not acceptable. So warning if you have a problem with your turf, call on the day of delivery and maybe they might assist you. I spoke to Lianne who said this is clearly on the website, I have been through all the FAQs and there is no mention of this. Its a shame their customer aftercare is poor as for the most the specialist Shadesman Turf is pretty expensive but worth it if in the long term it survives. You can only really say your turf is a success in a few months time and I realise it is down to you to water regularly etc.