Curtains ordered 8 June 2016 but the 2 week promise turned into 6 weeks, No communication from the company at all until chased and chased. Curtains finally arrived and no apology or discount. We then asked for a quotation for another window sent on 15 August and still, no response from the company. You get passed from one person to another. We actually checked to see if this was a real company and if maybe they had gone bust which was a concern as we had to pay in advance. The customer service we have experienced has at times been ok, but mostly we are ignored. I don't know how they continue to do business like this. I'm off to John Lewis now so that's £700 order they get instead of Handmade. It's shame and they really need to look at their customer service processes.