Review of Halfords ordering. On the 30/10/18 A Carrera Vulcan E-bike was ordered online for delivery to myself in Romford this was ordered via finance…..and was despatched to Newbury where I do not live. The finance was then cancelled by Halfords (email evidence available) and then reordered by card….. This bike was despatched to Newbury again where I do not live for the second time of asking, despite promises that it would be sent to Romford…..Customer services were contacted on each occasion and more promises made which resulted in no difference…. After about the fourth time of attempted delivery to Newbury Halfords admitted that they had not cancelled the finance agreement and that the only way round it was to cancel the bike and for me to go and buy one in store….I did receive a discount for this but it had now taken 2 weeks for a next day delivery and still no sign of the bike floating out there in the mystical world….I collected the one I bought in store and took it home, not wanting to risk yet another bike coming to me via Scotland and anywhere else bar where I actually live….Romford. It was at this point I was offered a £50 gift card in recognition of all the hassle I had been through…… However this other bike was still out there and once again was attempted to be delivered to Newbury….by this time I’ve given up on anything and since I’d already gone, and bought one bought it home and built it up…I was almost beyond caring other than the fact that Halfords had been paid for the bike by finance and had still not cancelled it….so basically they were holding us responsible for what they had totally failed to deliver…. Customer first…I don’t think so…. The bike then went back to the parcel force hub and a couple of days later went to London North sorting office….which is the wrong sorting office for Romford….then back to the hub for another few days then to London East….this after Halfords said they were recalling the bike…they then attempted delivery to me in Romford…as I wasn’t expecting it anymore I wasn’t in….not that I wanted it anyway…I contacted Halfords who said that they would be in touch with their courier service for it to be returned….Of course I expected this to be done now fed up because the finance company wanted payment for a bike I’d never even seen….a few days went past and Halfords confirmed that they had received the bike back and that the finance was finally cancelled….which it finally actually was….. I breathed a sigh of relief…. I went out to do a bit of shopping and when I got back a box, well a destroyed box was waiting for me…it was the Halfords bike that they’d had back…you just couldn’t make it up I picked up the remains of the box and the bike fell out the bottom…well what there was of it…. No charger, no battery, No control panel and only one pedal….now if I’d waited patiently for it to turn up that would have been my reward….Way to go Halfords… As there wasn’t enough of a box to tape up and Id be damned if I was going to struggle with it back to Halfords I wheeled what was left of it back to my local store and told them to send it back to whoever…… I contacted Halfords customer services on my return home….with no sign of the £50 voucher and now them saying they had no evidence that I’d ever been offered one….I know I’m not going to see it, I cannot take their word for anything and I honestly suggest you don’t either………If you want anything from Halfords…I suggest you go to the shop, buy it and bring it away with you…it’s the only way to be sure of anything in my experience….