Awful. Several times over. I went to Halfords a couple of years back to get my air con fixed. I went in 3 times, paid a lot of money 3 times and it still doesn't work and never did. I got fed up of going back. Booked it in for an MOT and it is supposed to be today. The MOT has run out - and they are telling me its not booked in for 3 weeks. The man repeated back to me that it was booked in today so I know I am not wrong. But of course I have no proof. Disgusting and I am very fed up. He wasn't even polite or apologetic - just hard and rude and couldn't care less. I am very fed up and now stuck rurally without a car.