I bought the Growband back in Dec 2018 and have used it approximately 3x per week for about 10 mins each time. Although this is less than they recommend I have still seen some improvement in my hair. What I noticed was that after month 2 the thickness on top improved and then there was some filling in of my hairline which had been creeping backwards for a while. I'm going to put this down to the growband since there wasn't much else I changed during that time, apart from trying to eat a little healthier. I agree with many of the sentiments written here that their customer support is excellent; friendly, knowledgable and quick. Overall I'm very pleased and excited that for the first time my hair is improving instead of getting worse. A very neat little product.